Refund policy

At MyFitHair, our commitment is to ensure that every woman looks and feels her best. If you face any issues, please feel free to CONTACT US at any time, and we will prioritize responding within 24 hours.

1. Order Cancellation

  • Before Shipment: We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund.
  • After Shipment: We cannot cancel the order if the product has already been shipped out.

2. Return & Exchange Conditions

We gladly facilitate returns and exchanges of unused products within 30 days of receipt.

Return Acceptable (Must be in Original Condition):

To be eligible, the product must be in its original condition – with uncut lace, unbleached hair, and unwashed texture. Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.

  • Custom-order or personalized items do not have a right to the standard refund policy.

3. Shipping Fees & Restocking Fee

Category Scenario Shipping Fee Restocking Fee
Merchant Error Damaged, incorrect, or defective goods. Covered by MyFitHair $0
Consumer Reason Personal preference / Change of mind. Paid by Consumer $0

* US Customers: Please contact us for instructions. For Other Countries, the shipping fee is based on the express company you choose.

4. How Do I Return an Item?

💬
Step 1
Contact us at hey@myfithair.com within 30 days with pictures.
📝
Step 2
Get the return address upon approval. Do not send without confirmation.
🔄
Step 3
Refunds processed within 24 hours after inspection.

5. Refund Processing Time

Refunds will be issued directly to your original payment account.

  • Direct Refund: Within 10 days (varies by payment method).
  • PayPal: Typically 3 business days.
Return Address:
No.39, Binhe Road, Jian'an District, Xuchang City, Henan Province, 461111, CHINA.